Qatar Airways (QR) have embarked on an exciting journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Specialist (Manager) in Italy.

Based in Rome, you will manage the Sales Operations function for the Southern Europe Region including the Group Sales function and a team of Sales Operations Coordinators based remotely throughout the region, ensuring effective back office support to the sales teams, service to the trade partners and the achievement of Group sales revenue targets.

Specific Accountabilities include:

• Responsible for driving and implementing the sales operations strategy in collaboration with regional management team. Responsible for the delivery Group Sales revenue target.
• Manage the Sales Operations Function with responsibility for Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Develop and manage sales operations performance reports.
• Recommend and lead continuous improvement initiatives in sales processes with a focus on customer value through customer feedback both external and internal.
• Provide the direction and external insight to ensure the continuous development of the performance metrics to drive data driven decision-making that will be used consistently within the Western European region.
• Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes if needed.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• Minimum 4 years of commercial and operational managerial experience within Travel/Aviation/hospitality.
• Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDS)
• Strong problem-solving capability, efficiency-oriented mind-set and continuous improvement mind-set.
• Proven experience managing a team. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Excellent relationship building and communication skills.
• Fluency in English (written and spoken) is essential for this role. Fluency in Italian is ideal but not essential.

You must also have the current legal right to live and work in Sweden to be considered.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job223013