Tasks
The Station Agent is responsible for:
- Take appropriate measures in case of volume-, weight- and trim-critical flights
- Ensure the aircraft is loaded in accordance with the corresponding loading instruction
- Ensure necessary communication with relevant local and central departments
- Calculate and issue tickets incl. re-issues, depending on local set-up in cooperation with RBCs
- Handle irregularities in providing alternative flights, arranging ground transportation and hotel
- Carry out all check-in and gate/boarding procedures in accordance with the appropriate guidelines and airline manuals
- Arrange delivery of delayed baggage in accordance with the appropriate guidelines and airline manuals
- Follow required safety and security procedures
* Taking on special tasks and deputations assigned by the superior
Requirements
To be successful in this role, you will need to have a combination of the below requirements:
- High school degree required
- Vocational training desirable
- 1-3 years of working experience desirable
- Fluent knowledge of English, both spoken and written
- Knowledge of German language desirable
- Good general education
- Driving license
- PC skills
- Diligent and systematic approach to work
- Ability to work on own initiative
- Desire to give excellent service
- Sales skills, confident manner
- Ability to make ad-hoc decisions
- Good sociable and cooperative conduct
- Team player
- Possibly psychological aptitude test
- Manage constant time pressure
- No permanently assigned work station
- Weather factors and noise pollution
- Lifting of luggage up to 23kg/70lb
- Must be willing to work shifts
- Must possess a legal work permit in Namibia
* CV/Resume and Motivation Letter required
* Company will not provide relocation assistance
Company
About Global Load Control
Global Load Control (Pty) Ltd. is a 100 subsidiary of the Lufthansa Commercial Holding providing remote load control and other aviation services for Lufthansa as well as other international airlines. GLCs head offices are located in Cape Town, South Africa, with branches in Belgrade, Serbia, as well as Windhoek, Namibia with latter being a set up for local Station Management services.
www.globalloadcontrol.com
