Job Title: IT Administrator
Reports To: Director of IT
Location: Ontario, CA
Department: Information Technology

The IT Administrator will be responsible for managing, maintaining, and supporting all aspects of Certified Aviation Services’ IT infrastructure, end-user devices, software applications, and network services. This role requires a hands-on, detail-oriented individual who can effectively troubleshoot issues, implement solutions, and ensure the reliability and security of the company’s technology environment.

1. Hardware & Device Management

• Maintain, configure, and support PCs, laptops, tablets, and desktop phones.

• Manage support equipment including monitors, keyboards, mice, cables, and chargers.

• Administer and troubleshoot printers (including contracted services), scanners, and MiFi devices.

• Manage cell phones and service plans (Verizon, AT&T) as well as MDM solutions.

2. Network & Server Administration

• Maintain networking equipment including Cisco switches, routers, and related devices.

• Support and maintain company servers, ensuring optimal performance and security.

• Oversee internet services to all stations, including wiring and service contracts.

• Manage phone services for ONT/LAX and conference bridge systems.

3. Software & Web Services Administration

• Administer Microsoft services including Office 365, Outlook, OneDrive, and SharePoint.

• Support Amazon Web Services (AWS) configurations and applications.

• Maintain and renew company websites (CAS and Aerospan) through respective hosting providers.

• Administer specialized platforms including Qualtrax, Acuman, MyBoeingFleet, Basecamp, and Kaseya.

4. User Account & Access Management

• Create, configure, and decommission user accounts (email, computer logins, phone access, etc.).

• Manage access requests and permissions for internal and external systems.

5. Infrastructure Support

• Ensure stable and secure IT infrastructure across all company locations.

• Manage wiring contracts and telecom services for corporate and field operations.

• Oversee wireless service agreements and cost optimization.

6. Administration & Vendor Coordination

• Coordinate with vendors for hardware, software, and service agreements.

• Track licenses, renewals, and subscriptions for IT tools and platforms.

• Maintain accurate documentation of IT systems, procedures, and asset inventory.

Education & Experience:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent professional experience accepted.

• 3+ years in IT administration, systems support, or network management.

• Experience with Microsoft Office 365 administration, Cisco networking equipment, and AWS preferred.

Skills & Abilities:

• Must be comfortable with apple products and iOS

• Strong troubleshooting and problem-solving skills.

• Knowledge of network protocols, server maintenance, and IT security best practices.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong organizational abilities.

Work Environment:
This position requires both office-based and occasional on-site work at other company locations. Some travel may be required.