Job Description
Guest Services Officer (Sapporo - Shin-Chitose (CTS))
OVERVIEW:
Location: Sapporo - Shin-Chitose (CTS)
Department: Guest Services
Entity: TAX Thai AirAsia X
Status: Full-time
JOB DESCRIPTION:
YOUR ROLE AS A: Guest Services Officer
As a Guest Services Officer, you’ll be responsible for team performance and the smooth, day-to-day operations of our ground services. You’ll be at the forefront of quality and safety, ensuring every guests experience is seamless from check-in to boarding.
WHAT YOU’LL CHAMPION:
Strategically plan and review staff rosters to meet operational needs and ensure fair distribution of duties. Youll manage manpower at key areas like check-in counters and boarding gates.
Prepare and brief staff before operations, ensuring they have the necessary information and tools. Youll actively coach and develop your team to achieve high standards of safety and quality.
Oversee daily operations at the check-in counter, boarding gate, and arrival hall, and prepare detailed daily reports.
Ensure all Guest Services operations comply with the regulations and standards of both AirAsia and the Civil Aviation Authority of Japan.
Report any potential safety or security risks to the Station Manager to maintain a secure and safe environment.
Handle and resolve passenger complaints with professionalism and a positive attitude.
WHO YOU ARE:
You have a minimum of 4 years of experience, with at least 2 years in the airline industry.
You hold a Bachelors Degree in any field.
You possess strong analytical and problem-solving skills, with a proven ability to handle passenger complaints effectively.
You are comfortable working in a diverse environment and have a positive, can-do attitude.
Able to work a flexible schedule, including rotational shifts, nights, and public holidays, to meet operational needs.
You have good knowledge of MS Word, Excel, and PowerPoint.
Language Proficiency: Fluent in Japanese and English
WHAT YOU’LL ENJOY:
Well-being: Health benefits, time off, and wellness programs to keep you at your best.
Financial: Resources for financial planning and career growth to support your future.
Allstars Specials: Free flights, discounts, and exclusive partner deals – travel the world with us!
Unique Culture: Be part of a fun, dynamic, and supportive team.
OUR HIRING PROCESS:
GET TO KNOW AirAsia:
AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years, with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
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https://privacy.thaiairasia.co.th/CandidatePrivacyXJ.html
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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