At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

WHAT YOU WILL DO:

• Analyze the technical requirements and work on Solution design.
• Implementation and development of the requirements received for ITSM, ITOM, CSM, SPM Products and NowPlatform Capabilities and Integrations
• Ensure the requirements are delivered on time as per Sprint timelines.
• Document technical design and acceptance criteria for the requirements
• Configuration and Customization of ServiceNow platform by following the technical best practices and maintaining platform health.
• ServiceNow Platform upgrades and maintenance activities such as periodic cloning, features deprecation remediation, Patches, data import etc.
• Incidents support to restore all features and functionalities if any issue reported.
• Share and implement innovative ideas in align with our organization roadmap.

• Experience as a Mid to Senior ServiceNow developer with overall experience of 5+ Years
• Strong experience in implementing various IT Service Management modules like Incident Management, Change Management, Problem Management, Knowledge Management and Service Catalog
• Experience in configuring the Customer Service Management module and its features according to the requirements
• Experience with CMDB, Discovery and Event Management modules
• Must have a ServiceNow Certified Implementation Specialist
• Knowledge and experience of PPM and Resource Management applications
• Expertise in integrating ServiceNow with other third-party tools using Integration Hub and webservices
• Wide exposure on ServiceNow Implementation, Configuration and Customization following the technical best practices
• Hands-on experience in dealing with deployments using update sets
• Expertise in Custom module implementations
• Exposure on Regression Testing within ServiceNow
• Strong work experience and associated with activities like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge/guidance of team
• Design technical solutions based on customer requirements
• Hands-on experience in developing Service Catalog items and workflows
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs etc.,
• Experience in building and customizing Employee Center and Configuring custom topics in Virtual Agent.
• Deep functional and technical knowledge of the ServiceNow platform as well as experience in delivering medium to large-scale ServiceNow implementations.
• Familiarity with AI-driven workflows and automation
• Hands on experience with ServiceNow AI capabilities including Now Assist and Predictive Intelligence
• AI automations workflows and Virtual agent conversations

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.