Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Baggage Service Agent is responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

• $20.50/hr.
• $40.00 Monthly Bus/Train Voucher or Airport Parking
• Flight Benefits with Frontier Airlines
• Paid Training
• Uniform provided

Key Responsibilities

• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts, ensuring all baggage tagging is correct.
• Direct and assist passengers with mis-checked or short checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Evaluates customer’s need concerning airline locations
• Other duties as assigned

What we are looking for

• Must be 18 years of age or older
• Must be available and flexible to work variable shifts including weekends and holidays
• Pass all pre-employment testing including a drug screen, FBI background, and employment history.
• Ability to proficiently read, write and speak English
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Benefits

• Advancement Opportunities
• Frontier Airlines Flight Benefits
• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or Airport Parking Pass

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs