Tasks
- Provide first-level IT support for internal users (HR, Procurement, Finance, Authorizations, Infrastructure)
- Working with SAP system and access administration (creating, modifying, and revoking authorizations)
- Handling technical queries via phone, e-mail, and ticketing tools
- Troubleshooting system/application issues and forwarding more complex cases to relevant teams
- Supporting users with system functionalities and service requests
- Maintaining and updating process documentation
- Building positive and professional relationships with users
*Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Requirements
Qualifications
- Languages:
- German – min. B1
- English – min. B2
- Previous customer service or IT support experience would be an advantage
- Analytical mindset and problem-solving skills
- Accuracy, attention to detail, and proactive attitude
- Strong teamwork and communication skills in a multicultural environment
- Readiness to work under time pressure
*CV/Resume required
*Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
