Quality Assurance Manager - Airport Baggage Handling, Packet and Parcels Systems

Location: Dallas, Texas (United States)
Type: Full time
Flexibility to travel
No Security Clearance required

Position Summary:
We are seeking a detail-oriented and experienced Quality Assurance Manager with a minimum of 5 years in QA leadership to oversee the company quality processes for Airport Baggage Handling Systems (BHS) and Packet and Parcels Systems (PPS). The QA Manager will be responsible for developing and executing quality assurance procedures that ensure the safe, efficient, and compliant operation of BHS design, installations, commissioning, and maintenance activities. The ideal candidate will have strong knowledge of mechanical and electromechanical systems, regulatory compliance, and airport operations.

Essential Functions:

• Develop, implement, and maintain quality assurance procedures and documentation specific to airport baggage handling systems.
• Lead quality audits, inspections, and system testing throughout the project lifecycle: design, installation, commissioning, and operational handover.
• Ensure all BHS work meets FAA, TSA, and relevant local regulatory compliance requirements.
• Work closely with engineering, project management, and operations teams to resolve quality issues and improve system reliability.
• Create and maintain QA documentation including inspection and test plans (ITPs), non-conformance reports (NCRs), root cause analyses, and corrective action reports.
• Train and mentor QA/QC staff and contractors on quality procedures and standards.
• Interface with clients, regulatory authorities, and third-party inspectors during inspections and audits.
• Track key performance indicators (KPIs) for system quality, uptime, and error rates, providing analysis and reporting to senior management.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

• Minimum 5 years of experience in a Quality Assurance role, ideally within baggage handling systems, material handling, automation, or airport infrastructure projects.
• Strong understanding of QA methodologies, ISO 9001 standards, and risk management practices.
• Knowledge of relevant U.S. airport regulatory requirements (FAA, TSA, OSHA).
• Familiarity with electromechanical systems, PLC-controlled automation, and conveyor technologies.
• Proficient in QA tools such as FMEA, Six Sigma, root cause analysis, etc.
• Excellent written and verbal communication skills.
• Strong leadership, team coordination, and problem-solving skills.

Preferred Experience:

• Previous experience working on airport projects or BHS installations.
• Experience with SCADA systems, PLCs, and integration testing.
• Experience with vendor and subcontractor quality management.

Certifications (Preferred):

• Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA).
• OSHA 30-hour Construction Safety Certification.
• Six Sigma Certification (Green or Black Belt).

Language skills:
Italian language skills are a plus.

Other:
Must be authorized to work in US.
This position does not have supervisory responsibilities.

Work Environment:

• Company office as per Telework policy
• On-site at major airport locations in Texas.
• Must be able to work in active airport environments with adherence to safety and security protocols.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role however, some e-filing is required.