The primary function of the Manager, Disability Management is to ensure the effective and efficient day-to-day administration and operation of Disability Management (DM) and the Disability Management team to ensure regulatory obligations and processing timelines are met. The Manager, Disability Management, is the liaison with the provincial workers’ compensation boards, disability insurers and all internal partners at the operations level.

Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize riskProvide leadership, training, coaching, case reviews and performance manage to all direct reports, Disability Case Managers & Workers’ Compensation Case ManagersLead by example, motivate, collaborate and empower DM team to foster autonomy and positive moraleContribute to the development, reviews and updates all DM policies, procedures, manuals, job aids and process mapsSubject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers’ Compensation policy & legislation, Occupational Risk Factors and Disability PlansLiaise and develop relationships with the provincial workers’ compensation boards across CanadaIdentify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs Manage the “Management Concierge” process and carry a designated caseload of Management claimsOversee, coordinate, collaborate and provide expertise to DCM’s & WCCM’s, Branch and Legal regarding opportunities to appeal WCB claimsEnsure yearly development and consistent use of the Appeals SpreadsheetLead, represent, liaise with LR, Legal, the insurer and coordinate IME’s on insured claim appeals/grievances Liaise, develop relationships and manage SLA requirements with disability insurersIdentify, resolve gaps, provide education and manage escalations related to insurer claim decisions  Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costsDevelop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs  Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policiesDevelop, build strong relationships and collaborate with union representativesParticipate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM) Develop letters and templates required for effective case management, communication and documentation Advise and collaborate with HRIT on DM reporting/dashboard requirements and developmentDevelop, review, consult with stakeholders and update all DM related KB contentIdentify, research, collaborate and provide guidance to resolve process gapsDevelop DM training materials and oversee/provide DM trainingCollaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA’s and available modified work positionsDevelop and oversee strategic migration of shared drive content to newly created SharePoint DM siteSolid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)  Create content and facilitate quarterly and ad hoc DM team meetingsAssist team with caseload during periods of high case volume Assist the team in the development and achievement of ePerformance and stretch goals Identify, provide recommendations and work with LR on required CBA changes during collective bargainingOther duties as assigned or delegated by the Director, Disability Management

A minimum of 8 years Disability Management experienceA minimum of 5 years in a leadership role, with direct reportsExceptional relationship management with external and internal clientsExcellent problem-solving and decision-making skillsAnalytical skills with a strong attention to detail CDMP Certification (Certified Disability Management Professional) or equivalent an assetUniversity or college degree in a health care related field of study, such as occupational health nurse, rehabilitation therapy, occupational therapy preferred Knowledge of disability management best practiceKnowledge of insurance legislation and various government programsKnowledge of ergonomic principles an assetKnowledge of the Canada Labour Code Part II an assetProficiency in Microsoft OfficeDemonstrate punctuality and dependability to support overall team success in a fast-paced environment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.