Help Desk Lead

Job Description:

Job Description
If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity.

The Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.

The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment.

The Help Desk Lead is required to be onsite at government building in downtown Washington, DC five (5) days per week.

Job Requirements:

Required Education, Experience, & Skills
Must possess the following:

Information Technology Infrastructure Library V4 (ITIL 4) certification.
Minimum of 5-8 years’ overall experience with increasing responsibilities in information systems management.
3-5 years supervisory experience
A bachelor’s degree in computer science, Engineering, Information Systems, Business, or other relevant discipline or related field
Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
Working knowledge of ServiceNow
Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs
Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)

Pay Information
Full-Time Salary Range: $81156 - $137964

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 115601BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Washington, Georgia, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs