Qatar Airways is seeking experienced professionals for the role of Fraud Screening & Chargebacks Manager, based at our Global Business Services (GBS) in Ahmedabad, India.
As a Fraud Screening & Chargebacks Manager, you are responsible for the functioning and performance of the Fraud Screening & Chargeback unit. You must continuously review fraud rules, revise scorecards in Fraud Screening system to safeguard QRs interests at all times. You must ensure fraud rates of QR are kept below the KPI set by Management. Furthermore, you will ensure RIF/Chargeback are defended appropriately and timely to safeguard QR interests. You will also create procedure documents to screen/control fraudulent transactions in the card not present (CNP) environment and ensure its compliance by the team.
Job Responsibilities
Monitoring and controlling of fraudulent activities on all CNP transactions to ensure QRs risk is minimized.
Ensuring the team complies with the defined fraud process to ensure QR interests are protected at all times. Identifying the fraud trends, educating the team and making necessary changes to rules/scores to minimize the fraudulent sales.
Keep abreast with the spanet trends in both fraud trends and fraud mitigation solutions to protect QR Group’s interests.
Maintaining chargeback rates below the KPls set by QR Management.
Create and amend fraud rules in the fraud screening system as and when required.
Ensure all RFls/Chargebacks are correctly and timely defended so that QR is not suffering any financial loss Ensure RFl/Chargeback data are incorporated in Fraud Screening system to prevent loss to QR. Ensure to take all steps to avoid QR falling under Card schemes audit program which may lead to a financial penalty to QR.
Ensure accurate, timely response to Card Schemes audit program and take necessary actions to ensure QR comes out the audit program ASAP.
Prepare budget for costs related to Fraud Screening Unit and monitor monthly expenses incurred. Ensure that the actual cost does not beyond budgeted cost
Prepare MIS on monthly basis / adhoc on all Fraud related statistics and submit to management in monthly dashboard reporting
Implement process improvement to have a best-in-class fraud screening/chargeback process.
Create, Review/amend existing Internal Accounting and Standard Operating Procedure (SOP) for Fraud Screening Unit.
Review JDs/KPls of Fraud Screening Unit to ensure department KPls are met.
Ensure strict adherence to PCI-DSS compliance within the section to avoid any findings during annual Audit review for PCI-DSS certification.
Collaborate with stakeholders (e.g., Digital, IT, etc.,) for smooth functioning of Fraud Screening unit.
Conduct scheduled meetings with stakeholders on the performance of Fraud Screening unit.
Lead and guide the team towards achieving overall Finance division’s objectives.
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