At Emirates, we don’t just connect destinations—we connect people, cultures, and opportunities. As a globally recognised airline known for excellence and innovation, we offer an environment where leadership, service quality, and continuous improvement are at the heart of everything we do. Join a team where your leadership directly shapes customer journeys and business success.

Are you a people-first leader with a passion for coaching high-performing teams and driving commercial results? Emirates is looking for a dynamic Customer Sales & Service Team Leader who can motivate, develop, and inspire frontline teams to deliver exceptional customer experiences while achieving ambitious sales and service targets.

In this role, you will coach, develop, and motivate a team of Customer Sales and Service Agents and Senior Agents to achieve individual, team, and commercial objectives. You will manage day-to-day contact centre operations, ensuring every customer interaction meets Emirates’ service and quality standards. Responsibilities include monitoring team performance, productivity, grooming, and conduct, conducting regular performance reviews, and setting clear objectives and development plans. You will ensure sales policies, fares, ticketing, Skywards, and reservation systems are clearly understood and consistently applied, while leading regular team briefings on new products, policies, and procedures. The role also involves handling customer complaints objectively, identifying root causes, recommending corrective actions, and driving service recovery. Through coaching, quality monitoring, and training, you will identify individual and team development needs, support new joiners, enhance engagement, and implement initiatives to improve employee satisfaction, retention, and overall performance.

Candidates should be educated to at least A-Level or relevant Diploma standard, with a minimum of four years’ experience in airline sales and contact centre operations, including hands-on experience in supervising, coaching, and developing staff. A strong working knowledge of contact centre operations, airline industry procedures, fares and ticketing, Skywards, and reservation systems is essential, along with proficiency in Microsoft Word, Excel, and email applications. Fluency in English is required, and additional languages will be considered a strong advantage.

If you are a confident individual who thrives in a fast-paced environment, believes in developing people, and wants to make a real impact with a world-class airline, this is your opportunity. Apply now and lead the team that delivers excellence—every interaction, every journey.

A competitive salary package will be offered, aligned with skills, experience, and spanet standards. Benefits

An attractive benefits package is provided in line with Emirates policy, supporting career growth and work-life balance.