Job Description
Accountable for client satisfaction for building/ leading a high-performance client management team to make it happen.
Functional Responsibility
Provide ongoing strategic account vision, strategy & resources for technology, process and digital reporting/insights.
Plan budgets and activities for account management in the company.
Ensure campaign delivery on the clients requirements, with respect to our offerings.
Manage the acct. mgmt. team and collaborate with the technical team members, partners and resources for flawless digital media campaign execution.
Lead the client QBRs (quarterly business reviews) to ensure client satisfaction and growth.
Function as a point of escalation and a problem solver to internal account teams and clients.
Set up operational processes related to account mgmt. and client delivery.
Role Responsibility
Lead overall team and deliver performance for Fly beyond LOB.
Initiate strategic partnership with local airlines to strengthen business competitiveness.
Engage closely with local tourism board.
Network with local ticketing agents for business opportunities and ticketing services.
Coordinate locally and regionally for all enquiries.
Support spaneting team on promotional activities and pricing.
Responsible for local administration.
Conducting ticketing reporting and submit for Finance and partners.
Requirements
Experienced in managing large customers and ability to handle challenging issues.
Skilled at ensuring customers and their needs a primary focus of ones actions; develops and sustains productive customer relationships.
Understands the competition; aware of how strategies and tactics work in the spanet.
Meet KPI on timely resolution of operational issues.
Regular operational reporting and to achieve targets set by Management.
Ensure good relations and communications with team members, customers, ground/network operations and other stakeholders of the Company.