Position:                      Head of Line Maintenance and Components Business
Location:                     Luton
Salary:                          Dependant on Experience
Reporting to:              Managing Director MRO
Company OverviewGama Aviation is a world leader in providing global aviation services.  It was founded in 1983 on the simple principle of delivering its clients’ missions with dedication & passion, Gama Aviation is a trusted, global partner to those who use aviation as a platform to perform.Gama Aviation support extends across several sectors which include: special mission, technology and outsourcing and business aviation. We serve private individuals, corporations and governments, all of which require bespoke solutions to what are often complex, time critical missions. Our services are valued to deliver by air ambulance providers, national police and security services, military support, commercial operators, corporate bespoke travel, and private individual managed aviation solutions. Gama Aviation is a trusted partner, delivering solutions to solve exacting mission requirements.
The Role:A key part of the MRO leadership team, the Head of Line Maintenance and Components Businesses will be responsible for the efficient delivery and commercial performance of our Part 145 retail line maintenance and component overhaul Lines of Businesses. With full budget and P&L responsibility you will be expected to take on the existing strategic intent and develop a full business strategy, which will nurture and enhance each Line of Business into industry leading capabilities delivering profitable year on year growth to Gama Aviation.
Key Responsibilities and AccountabilitiesStrategic    

• Develop, the retail line maintenance capabilities into a class leading operation able to provide both contracted and noncontracted (Ad Hoc) customers with best of class service levels.
• Continue to develop and expand Gama Aviation’s Mobile Support Team (MST) AOG service enhancing the technical capabilities and the coverage expanding across Europe as well as UK
• Develop and grow the Component retail business, expanding the capabilities and capitalising on recent investments.
• Nurture the NetJets Europe relationship delivering line maintenance services within the Luton Hub to agreed KPI levels, ensuring high levels of customer satisfaction. Expand the scope of services contracted, including wheel overhaul and facilitating scheduled maintenance.
• Lead, grow and develop delivery teams in order to meet the strategic goals of each line of business.
• Full Budget and P&L responsibility for all the Lines of Business you are responsible for, including commercial management

• Financial responsibility in both technical and operational functions of the Fixed Wing Line Maintenance and Component Overhaul business; - including, Luton Hub, Farnborough Line, Austria Line and Luton, Bournemouth, Gloucester and Oxford workshops
• Develop Strategic Plan for each Line of business ensuring objectives and priorities align with and support the wider MRO and Gama Aviation business objectives.
• Work with finance to develop annual budgets providing operational assumptions, growth expectations alongside key deliverables
• Develop and expand the engineering teams and required supporting functions required to meet or even exceed annual budgets.
• Regularly evaluate the department objectives, plans, procedures and practices, and make appropriate changes if needed.
• Effective personnel management of engineering teams, organising into a hierarchy as you see fit. Ensure all staff have agreed objectives and complete annual appraisals as part of a performance driven culture and aligned with Gama Aviation’s values.
• Line management of Fixed Wing Line Maintenance teams, including Head of AOG/Line Maintenance, Planning teams and Logistic support teams in Luton.  Direct daily activities to ensure a high standard of service delivery.
• Train and develop other employees to ensure succession planning is in place.

• Manage exceptional engineering delivery to customer specifications and any agreed Key Performance Indicators (KPIs)
• Always Ensure safe and compliant operations across all Lines of Business and all facilities, delivering in line with regulatory and Gama Aviation policies and procedures.
• Act as senior customer interface managing cohesive relationships with our key customers, ensuring we are meeting requirements and deliver against agreed KPIs, and lead resolution of any challenges or queries.
• Continuous Improvement initiatives to drive operational efficiency, revenues and margins.
• Ensuring the Gama Aviation managed facility is always maintained in good order and kept in a condition reflective of a VIP maintenance operation.
• Work closely the Nominated Line Maintenance Manager and deputise during any Absence.

• Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled, accommodate any regulatory Audits both internal and external and ensure any arising finding are closed in a timely manner.

• Take responsibility for own ongoing personal development and growth of expertise.
• Keep abreast with any spanet trends and developments.
• Assist in the response to any emergency or a major operational disruption affecting Gama Aviation Group or its subsidiaries

• Recognised degree in aeronautical engineering or similar
• Previous experience in operating /managing a busy aircraft line support department.
• Demonstrated management experience in an aircraft engineering environment
• Proven skill in staff management

• Managerial skills – Ability to delegate work, set clear directions and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.
• Good understanding of business information reporting, P&L management and Continuous Improvement methodologies.

• Relevant higher Management qualifications

• leverages understanding of customers when making business decisions. Provides a first-class service to internal or external customers.
• Role models a customer centric approach.

• works and shares with others - within and across functions- to maximize effectiveness and efficiency.
• Builds and leverages strong relationships within the organisation and external partners for the benefit of the business.
• Identify opportunities to collaborate with stakeholders to achieve shared objectives      

• sets stretching goals, meets and exceeds them.
• Displays desire, determination and drive to deliver.
• Is critical of inefficiency and takes action to remove it.

• makes commercial decisions that impact positively on both short and long-term bottom line results.
• Drives unnecessary costs out of the business.
• Uses commercial information appropriately to make decisions.

• understands and manages business dealings and processes.
• Acts responsibly, with integrity and in line with organisational values at all times.
• Builds awareness of potential risk elements and acts in the best interest of the organisation.

• leads by example and demonstrates agility and adaptability to create the conditions for an engaged and motivated workforce focused on achieving the QR Vision and Mission.
• Identifies and develops talent to move the business forward and drive engagement.

BenefitsPension up to 5 contributions matchedLife Insurance *Income Protection *Travel Insurance *Private Medical (after successful passing of probation) *Paid annual leave*(Subject to insurance underwriting)