Date Posted:
2025-05-13Country:
United States of AmericaLocation:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USAPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance:
DoD Clearance: SecretPratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Pratt & Whitney is seeking a motivated, self-starting ME Customer Support Engineer to lead investigation, reporting, and improvement efforts for the Pratt & Whitney F117 engine. As a member of our team, you will drive customer satisfaction by influencing designs for supportability, maintainability, lifecycle cost, and help resolve technical issues on propulsion system by performing the following core responsibilities:
What You Will Do:
- Form and lead cross functional teams with the customer, CSE, and CIPTs to resolve F117 engine operation, test, troubleshooting and logistical issues.
- Lead investigations on engine or aircraft interface issues to identify root cause of anomalies and identify improvements.
- Develop and implement logistics plans for corrective actions in the field. - Author Position Papers using technical data provided by other organizations to transmit recommendations and verify effectiveness and closure of recommendations.
- Coordinate with CIPTs to support activities involved in implementing and conducting DR or SIB investigations and submission of a DR or SIB final letter or report.
- Lead, coordinate, prepare and present technical support of Propulsion Technical Meetings and Propulsion Users Conferences.
- Present major issues and solutions to internal management team and external customers in various communications meetings.
- Participate in daily/weekly customer telecons to provide status of F117 engine activities.
- Support and present monthly to the F117 internal safety meeting.
- Create, manage, and execute presentations across multiple organizations.
Qualifications You Must Have:
- Bachelor’s degree in Engineering with 8+ years of experience working with commercial or military turbine engines.
- The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
- Experience with design, manufacture, or maintenance of the F117 or PW2000 Pratt & Whitney engines.
- Prior military service or experience dealing with military customers is a plus.
- Demonstrated successful management of large scale projects, including the management of multiple priorities in parallel.
- Experience with field service, logistics, corrective actions, and writing technical reports.
- Able to present findings and recommendations to both internal and external customers.
Learn More & Apply Now!:
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
- Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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