How youll help us Keep Climbing (overview & key responsibilities) Crew Resource Operations is looking for operationally minded analytics professionals to assist in the continued development of our next generation crew scheduling, optimization tracking, and hotel assignment software. The team of specialists will leverage data and technology to lead IROP recovery and mitigate operational risk in the crew space. This is a strategic role that will liaise heavily with our partners in IT, Crew Technology and operations management to drive Crew Resources’ short and long-term business priorities. We are seeking specialists to help execute divisional strategy, provide technical expertise, and drive the change management process. These roles will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, these individuals will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crewmember experience, while maintaining a strong operational foundation. This role will be predominantly shift based and may encompass weekends to support the 24/7 nature of operations technology. The successful candidates will be trained in legacy systems and will be expected to maintain a facile knowledge of both next-generation technology and the legacy systems to manage operational disruption, while also serving as a real time end user of next generation products to solve complex operational problems. Summary of responsibilities (not comprehensive of all tasks): Responsible for articulating and driving operational strategy through technology Design the strategy for future frontline user apps which will drive development and system replacements for years to come Partner cross divisionally with crew product owners, Flight Operations and IFS stakeholders, diverse IT teams, and analytics partners to provide meaningful feedback and development direction based on operational utility of optimization solutions as well as adherence to business rules, applicable FARs, and cost and safety conscious practices Serve as subject matter expert in not just matters of PWA, FAR 117 and 121, FAWR, and Delta procedures but also demonstrate an ability to easily translate these concepts into readily implementable solutions in partnership with product management and IT as part of the Agile delivery cycle Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to articulate value delivery Work with the product owner to prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is aligned with the business unit Assist the product owner execute the development roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development Assist in writing functional user stories and acceptance criteria that enable a smooth handoff to development Participate in Agile ceremonies with development teams to provide direction and drive progressDefine value of new functionality and ensure that the product meets the needs and goals of Crew Resources and crewmembers Develop a fluency in legacy systems and processes to identify areas of improvement Understand and translate operations research-based optimization product inputs to generate actionable results in a complex real time environment in partnership with FOP and IFS scheduling, OCC Flight Control and SOM groups, OTD and other operational stakeholders Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development Model Deltas Rules of the Road and core values Practice safety-conscious behaviors in all operational processes and procedures
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Strong analytical capabilities with an emphasis on data visualization Currency in user experience best practices and new technology trends Operational mindset with an understanding of technology’s role in the OCC and crew space with a proven ability to translate business goals into real-world operational outcomes using optimization products Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions Ability to develop cogent presentations that can both inform and influence an executive audience Experience translating a business vision into written requirements Ability to lead and influence others responsible for deliverables, including stakeholders from other departments Exhibit curiosity and think creatively to help identify solutions Proven success in understanding and managing complex processes Willingness to become the subject matter expert for your product and take ownership for its development and performance Self-starter with the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through Flexibility as projects and tasks required change from day to day and week to weekMust be performing satisfactorily in present position (if transferring internally) Willingness to occasionally travel for engagements with technology stakeholders in different locations Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Bachelor’s Degree in business, Engineering, or Technology Airline operational experience Basic fluency in Delta’s legacy crew systems Broad knowledge of Crew Resources, Flight Ops, or Inflight Service highly preferred, but not required