About the Role

An exciting opportunity to join the Qatar Airways Government Services Department as Government Services Specialist. This role is expected to Support the development and implementation of the department strategic plan to meet business requirement and maximize the service quality, ensure that all government service / immigration activities are delivered. Provide guidance and advice to QR Group employees on the local Government laws.

Your duties would include:

• Plan, organize, and review all activities of the assigned unit to ensure professional and timely handling of all transactions.
• Identify and understand the development needs of the assigned unit and put forward solutions to ensure smooth and timely execution of requests.
• Finance Auditing for QR group staff, tracking missed records and Coordinate with Finance team for monthly reconciliation.
• Manage issues with available Software for all types of requests and coordinate with IT support for all the issues concerned with initiating and processing the request.
• Design AS IS flowchart for the processes and update changes regularly.
• Prepare monthly analysis report of all processes of department on management request.
• Ensure all transactions are handled efficiently as per the standard operating procedures.
• Provide reports on trends recommendations to Managements.
• Proactively communicate and liaise with other lead officers/officers in the departments to ensure efficient and professional services are provided to QRG employees.
• Meet and assist the Government services staff and provide problem solving solution.
• Provide guidance and advice to QR Group employees on the local Government laws.
• Handle escalated applicant complains.
• Ensure all complaints are handled and resolved in a timely and professional manner in line with the service level agreement and according to the QR Group standard.
• Follow up the unresolved matters with the key internal and external stakeholders to expedite the process.
• Serves as a liaison to develop and enhance positive, effective relationships with key government officials to facilitate the work process.
• Maintain accurate records for all the Government services activities related to the work area

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

We are looking for a passionate and experienced professional to join our Government Services team. The ideal candidate should possess the following:

• Bachelor’s Degree or Equivalent with Minimum 5 years of job-related experience
• Fluent in written and spoken English and Arabic.
• Proficient with Microsoft Word, Excel and Outlook.
• Strong attention to details.
• Ability to multi tasks a necessity when processing a large number of different requests.
• Good time management for self and others.
• Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Ability to train and develop subordinates skills. Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job203629