We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Data Auditor in our Ground Handling Department. The primary responsibility of the position is the daily handling and processing of internally controlled, accountable station documents. The Data Auditor will maintain logs of accountable documents used, agent discrepancies, and E-Vouchers. They also conduct various station audits and provide performance reports to management. The successful candidate will have prior experience as a front-line customer service provider as well as familiarity with Microsoft Office Suite. This position will report to the Department Manager, Customer Care.
Essential Duties:
Conduct station closeout procedures
Reconcile passenger refund checks, Flight Interruption Manifests (FIMs), and Agent Closeouts (ACO)
Identify and provide follow up on discrepancies
Order and stock necessary supplies and documents
Maintain and update the Internal Controls Manual (ICM)
Research Department of Transportation (DOT) complaints
Assist agents/manager with oversold and downgraded flights
Job Qualifications and Competencies:
Prior experience as a front-line customer service provider
Ability to work well with all levels of management and support staff
Familiarity with Microsoft Office Suite
Successful completion of required training courses
Preferred Qualifications:
Extensive knowledge of QIK/Sabre
Completion of ICM training
Working knowledge of Microsoft Office Suite
Outstanding organizational skills and ability to multi-task
Work Environment:
Standard office environment, use of telephones, computers, and other office equipment
Airport terminal environment, subject to varied weather conditions and elevated noise levels
Physical Requirements:
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$18.18/HourlyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
September 9, 2025Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.