How youll help us Keep Climbing (overview & key responsibilities) At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.As a Customer Service Agent, you are the first to greet our customers at the ticket counter. You will guide and assist them with the ticketing and baggage check-in process. At the gate, you will help our customers with routing, trip planning and gate boarding Responsibilities for this position include, but are not limited to: Use a computer to sell, print and reissue tickets Manage the check-in process, ensuring that customers have the proper documentation for travel Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level Practices safety conscious behaviors in all operational processes and procedures Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors Assist customers who require mobility assistance with wheelchairs Practices safety conscious behaviors in all operational processes and procedures The period for this fixed term contract will be for one (1) year.
What you need to succeed (minimum qualifications) Be 18 years of age or older Must have permanent, valid authorization to live and work in Bermuda at the time of application. Visa sponsorship is not provided for this role. Be willing to work a rotating schedule including weekends and public holidays Demonstrate attendance reliability Possess entry-level computer skills Be able to lift bags or items between 50-70lbs Be able to provide quality customer service Embraces diverse people, thinking and styles Consistently makes safety and security, or self and others, the priority High School diploma or GED equivalent
What will give you a competitive edge (preferred qualifications) 1–2 years of experience in Airport Customer Service (Above Wing), airline, or ground handling environment.Check‑in, gate, and general airport operations experience.Knowledge of SNAPP, Delta Matic, and other relevant airport technology.