Responsibilities

Are you ready to shape a brighter future?At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges. 

We believe that the future belongs to those with vision. That’s why we’re seeking team players who share our purpose of enabling engineering breakthroughs that lead to a better tomorrow. Is that you? Working at Parker means belonging to a passionate, dynamic and innovative team, empowered to make a difference. 

Job Purpose The Claim Specialist is responsible for managing the end‑to‑end claims and repair process within the current authorization limits. This role interacts directly with internal and external customers to analyze and resolve claims, supports commercial and logistics customer service activities, and works with the local team to deliver a premium after‑sales experience that drives customer satisfaction and business growth. All activities must align with the Company values.

Temporary position for a 1.5‑year term, with potential for contract renewal. 

What are your responsibilities? 

• Manage the full lifecycle of claims and repairs: receive, investigate, decide (within authorization), and close cases.
• Communicate directly with customers and internal stakeholders to gather information, provide updates and agree corrective actions.
• Coordinate logistics for returns, repairs and replacements; liaise with warehouses, carriers and repair centers.
• Prepare and issue proforma invoices, credit notes or other commercial documents as required.
• Escalate complex or high‑risk issues to appropriate teams in a timely manner.
• Maintain accurate case documentation and update CRM/ticketing systems (Salesforce or equivalent).
• Contribute to continuous improvement initiatives by identifying recurring issues and proposing corrective/preventive actions.
• Support cross‑functional collaboration with Sales, ITO, OTC and Distribution teams to ensure smooth customer journeys. 

What makes you a good fit for this role?

Qualifications & Experience

• Minimum 2–3 years’ experience in after‑sales, customer service, claims handling or a similar role (preferably in B2B/industrial environment).
• Experience with CRM/ticketing systems (Salesforce preferred) and basic familiarity with order-to-cash or logistics processes.

Skills & Competencies

• Strong communication and interpersonal skills; customer‑focused.
• Analytical mindset and ability to make decisions within authorization limits.
• Good organizational skills and ability to manage multiple cases simultaneously.
• Team player with a collaborative approach and resilience under pressure.
• Proactive attitude toward process improvement and learning.
• Languages: Polish (native) and English (min. B2); 

What we offer

• Attractive compensation packages designed to hire and retain the best talents in the industry.
• Open environment: we are excited to hear your ideas!
• Company values that encourage trust, respect, collaboration and professional growth.
• Career growth and opportunities: we hire from within!
• Collaborative and empowered work environment where team spirit is at the center of our success.
• Solid employer present on the spanet for over 100 years. 

Would be beneficial:

• Language: Czech (min. B1) 

If you don’t find yourself in all points, apply anyway, because nobody is perfect and you can learn a lot with us! 

Have we sparked your interest? 

Then take your future into your own hands as soon as possible - we look forward to getting to know you!

Please apply with your complete application documents directly online by 7/11/2025.

EMEA Business Descr

Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation or disability in relation to recruitment and employment.

Language Tags